Shipping Policy
Order Processing
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Processing Time: All orders for our high-quality home and garden goods are processed and prepared for shipment within 5 to 7 business days (excluding weekends and holidays). You will receive a separate email notification when your order has shipped.
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Careful Handling: Due to the nature of our products, we take extra care in packaging to ensure your item arrives in perfect condition.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
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Carriers: We partner with major national and international carriers to provide the best service.
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Delivery Estimates: Estimated delivery times will be provided at checkout based on the shipping method selected and your destination. Please note that delivery times are estimates and may be subject to minor delays from the carrier, especially during peak seasons.
Order Tracking
When your order ships, you will receive a shipment confirmation email that includes a tracking number. The tracking number will be active within 24 hours.
Damage and Loss
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Damaged Items: If you receive your item damaged, please contact us immediately at admin@lushorashop.store with photos of the damage, the shipping box, and the packaging. We will work quickly to arrange a replacement or refund.
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Lost Shipments: If your order tracking has stalled or shows delivered but you have not received it, please contact us for assistance.