Frequently Asked Questions - Product Quality Assurance
Shopping & Ordering
Q: Are your products genuinely high quality?
A: Yes. We specialize in high-quality home and garden goods and meticulously vet all items for durability, craftsmanship, and performance before they are added to our collection. We believe in investing in quality that lasts.
Q: How can I be sure the color/material is right for my space?
A: We strive for highly accurate product photos and detailed material descriptions. If you have any specific questions about texture, color, or scale, please contact our support team before placing your order.
Q: Can I modify or cancel my order after it has been placed?
A: We process orders quickly to ensure fast delivery. Please contact us immediately at admin@lushorashop.store. If your order has not yet been processed for shipping, we will do our best to accommodate your request.
Shipping & Returns
Q: What is your processing time before an order ships?
A: Our standard order processing time is 5-7 business days. This ensures your high-quality item is carefully packaged for a safe journey. Please see our Shipping Policy for full details.
Q: What is your return window?
A: We offer a 14-day return window from the date of delivery. All returns must be unused, in original packaging, and require a Return Merchandise Authorization (RMA) number.
Q: How do I start a return?
A: To initiate a return and receive your required RMA number, please send a request to (email coming soon) within the 14-day window.
Q: Who pays for return shipping?
A: Return shipping costs are typically the responsibility of the customer, except in cases where the item is faulty or damaged upon arrival.
